NOTE: I’VE CLOSED COMMENTS ON THIS POST SINCE I WAS RECEIVING SO MUCH SPAM TO THIS PARTICULAR POSTING.
The trend in academic libraries is moving toward providing reference and research assistance in ways that the patron finds most convenient: phone, email, IM, etc… I’ve been offering reference assistance via IM (instant messaging) for almost a year now, and I’m assuming that type of assistance will continue to grow in popularity.
Skype is similar to most VoIP telephone calls, but is free to other Skype users. I guess the reason why most libraries don’t use this sort of service is that most libraries don’t offer much in the way of distance education support. We do.
So for you distance education students out there, feel free to register for a free Skype account and call me for help. All you need is a microphone and speakers (and camera if you want to see me while I try to help you).
Skype ID: SBTS.Reference.Desk
MSN Messenger IM: email@example.com
AOL IM: SBTS Reference Desk
Library 2.0, here we come.